Reference

Read Before You Use GB77

These terms set out what you agree to when you access GB77 — covering your account, deposits through bKash, Nagad or Rocket, and how we handle disputes. Access depends on your local law and whether your region is eligible.

Account eligibilityPayment termsDispute processJurisdiction rules
GB77 Read Before You Use GB77
CONTACT PATHS

Reach Us About Your Terms Query

If a clause in these terms is unclear or you need to raise a formal concern about your account, our support team handles terms-related queries through the channels below. Have your account details ready when you write in.

Live Chat Open the chat window from your account dashboard. Terms and account queries are handled directly — no need to email first for straightforward questions.
Email Support Send a written query to our support address for formal concerns, account disputes or requests to review a decision. We respond to documented cases in writing.
Help Centre The Help Centre covers common terms questions — account closure, wallet verification, and what happens when a transaction is disputed — before you need to contact us.
HOW WE OPERATE

Account Security and Your Rights

Your account data is held securely and is not shared with third parties outside what is required to process your bKash, Nagad or Rocket transactions. You can request a copy of the data we hold or ask us to close your account at any time through support.

Data Retention

We keep account and transaction records for as long as required by applicable law. After account closure, records are retained for the legally required period and then deleted.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone — our team will never ask for it.

Your Data Rights

You may request access to your personal data or ask for corrections at any time. Submit the request through live chat or email and we will respond within a reasonable period.

Dispute Resolution

Raise a dispute through support with your transaction reference. We review wallet records — bKash, Nagad or Rocket — and respond with a written outcome before any adjustment is made.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts, payments and eligibility. If your question is not here, contact support directly.

You must be of legal age in your jurisdiction and in a region where access is permitted under local law. We do not verify local eligibility on your behalf — that is your responsibility before registering.

We may suspend or close your account. Any pending withdrawal will be reviewed against the breach before funds are released. You will be notified through your registered contact details.

Yes. Submit a data access request through live chat or email support. We will confirm what we hold and provide it within a reasonable timeframe under applicable data rules.

Contact support with your transaction reference number and the wallet used. We check records on both sides and send a written outcome before any account adjustment is applied.

We notify you through your registered contact before any update takes effect. Continuing to use your account after that notice means you accept the revised terms.

Request closure through live chat or email. We will confirm any outstanding balance, process any eligible withdrawal to your registered wallet, and close the account once that is settled.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.